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Contact Us

Offices
Customer Support
Departmental Emails

Headquarters

1825 South Grant Street, Suite 100
San Mateo, CA 94402
U.S.A.

Toll-Free:

1-866-XML-SOAP (1-866-965-7627)

Phone:

(650) 655-3700

Fax:

(650) 655-3703

New York Office (map)

48 Wall Street, Suite 1100
New York, NY 10005
U.S.A.

Phone:

(212) 918-4979

Fax:

(212) 918-4403

Chicago Office (map)

30 S. Wacker Drive, Suite 2200
Chicago, IL 60606
U.S.A.

Phone:

(312) 466-5735

24 Hours International Operation Center

Semiconductor Park, Pudong District
Shanghai,
China

Customer Support

Technical support hours are available from 8:30am to 5:30pm PST Monday through Friday (excluding public holidays).

Please note that the response time is different for each support plan.
For more information, please check out our support plans packages.

By Visiting Our Support Portal

Portal:

http://support.xignite.com

Our support portal provides easy online access to all support resources in a single location.

Submit a Request
Check the status of your outstanding requests
Web services documentation
Frequently Asked Questions
Discussion Forums

By Instant Messenger or VOIP

YahooID:

xignite

SkypeID:

xignite

If we are offline, please leave us an offline message.
We will get back to you as soon as we are online.

By Email

Email:

support@xignite.com

When emailing an issue, please make sure you do include the following information:

The URL you are using.
The Method you are using (POST, GET, SOAP).
The Development Toolkit you are using (MS.NET, NuSoap...)
The name of the Service (e.g. XigniteQuotes).
The name of the Operation (e.g. GetQuotes)
The values of Parameters you are using when running into the problem.
The type of error you are getting (e.g. HTTP 404, HTTP 500, Outcome=SystemError...).

Departmental Emails

General Inquiries

info@xignite.com

Accounting Questions

accounting@xignite.com

Sales & Marketing

sales@xignite.com

Technical Support

support@xignite.com